Terms and Conditions

Last updated: 01/06/2017

General Terms

These Terms and Conditions (hereinafter, referred to as the "Terms") for the platform www.videodone.io (hereinafter, referred to as the "Website" or “Platform”) constitute a legal agreement between the user (“customer”, "you", "your", “he”, "user", “client”) of the Platform and SIA “Video Done” with the principal place of business at Valdemara Street 38, office 506-2, Riga LV-1010 Latvia (hereinafter, referred to as the “VideoDone”, “VideoDone.io”, "Company", "we", "us", "our").

By using the Platform, you acknowledge that you have read the Terms and Conditions and agree to be bound by them. If you do not agree to the Terms, you are not allowed use the Videodone Platform on www.videodone.io. Videodone.io grants you the right to use the platform only in case that you agree to the written below.

The Company reserves the right, in its sole discretion, to change these Terms and Condition, and any other documents incorporated by reference herein, at any time. Videodone may notify clients of changes by posting on the Platform. We may, in our sole discretion, provide additional notice, such as an e-mail message or messaging within the Platform, of any changes, but it is responsibility of the client to periodically check for changes on the Website. All changes are effective thirty (30) calendar days after they are posted on the Platform or messaged (e-mailed) to you.

1. Definitions

Platform – Videodone.io Platform located at www.videodone.io its proprietary software platform enables owners and creators of video content (“users”, “clients”, “creators”, “customers”) to request video editing services from the Company. Company is performing the editing services involving employed editors or independent video editors assigned to do the editing project on subcontract basis (hereinafter, referred to as the “Editors”).

Content – Any information, data, text, images, graphics, animations, video, sounds, or other material posted, uploaded, stored, or transmitted on the VideoDone Platform by User hereinafter, referred to as the “User Content”, “Content”. Additionally any sort of information, data, text, images, graphics, animations, video, sounds, software, tools and technology, or other material used or incorporated in a Project by an Editor hereinafter, referred to as the “Editor Content”. User Content and Editor Content may sometimes be collectively referred to as “Content.”

Project — when User have registered on the Platform he is expected to proceed with the creation of the project. Project requires action taken by the User such stages as: Content upload, idea description, editing process, comment of the several previews, accept final (Finished) project.

2. Content

Any information, data, text, images, graphics, animations, video, sounds, or other material posted, uploaded, stored, or transmitted on the VideoDone Platform by User hereinafter, referred to as the “User Content”. Additionally any sort of information, data, text, images, graphics, animations, video, sounds, software, tools and technology, or other material used or incorporated in a Project by an Editor hereinafter, referred to as the “Editor Content”.

User Content and Creator Content may sometimes be collectively referred to as “Content.”

By submitting or uploading Content to VideoDone Platform User guaranties that all materials are not :

  • Containing malware, including, but not limited to, Trojan horses, viruses, worms or other software that can alter, interrupt, impede, limit or destroy the performance and/or functioning of any software, hardware, or other equipment
  • Violating the applicable privacy laws;
  • Submitted by using fake email addresses;
  • Constitutes an unfair or deceptive trade practice;
  • Infringes the intellectual property rights of others;
  • False or misleading;
  • Racially, ethnically or otherwise objectionable in any manner;
  • Abusive, defamatory, harassing, hateful, libelous, obscene, profane, sexually explicit, threatening, and vulgar;
  • Promotes the use of alcohol and tobacco;
  • Promotes the use of illegal drugs or any other illegal substance;
  • Constitutes spam or other abusive messaging;

The Company further reserves the right, in its sole discretion, to remove any Content from the Platform that it deems to be in violation of tis Terms and Conditions.

User is solely responsible and liable for, and will indemnify the Company and its officers, directors, employees, editors and agents from and against any losses, expenses, liabilities, claims, costs, and damages arising from uploaded Content.

VideoDone.io claims no ownership over any types of Content uploaded, stored, or transmitted on the Platform. Editors and Users may not always own the Intellectual Property Rights to those creative elements. When using the Platform to create any Project, it is the responsibility of the party supplying the Content to ensure that they have obtained the rights to use any and all creative elements contained in their Content, including Intellectual Property Rights owned by third parties.

VideoDone.io disclaims any and all liability for your use of creative elements or Content owned by a third party and the Company will not be responsible for the consequences of any such use, including but not limited to legal action, injunctions, and cease and desist requests.

By submitting Content to the platform for completion of a Project, User grants VideoDone (including involved editors) a non-exclusive, royalty-free license to modify the Content solely in connection with the completion of the described Project.

VideoDone may delete all the files uploaded by User (raw materials) after 30 days of Submitting Final Project.

Any Content uploaded to VideoDone Platform by User could be deleted by the request with detailed description sent to support@videodone.io

3. Platform

The Platform, including without limitation any patents, trademarks, software including source and object code, comprising, incorporated in, or displayed on the Platform, is owned exclusively by Videodone.io. The Company reserves all rights, including without limitation, all intellectual property rights or other proprietary rights, in connection with the Platform. User agrees not to modify, rent, lease, loan, sell, assign, distribute, reverse engineer, or create derivative works based on, any element of the Platform, except as expressly authorized by Videodone in written form.

Videodone.io Platform located at www.videodone.io its proprietary software platform enables owners and creators of video content (“users”, “clients”, “creators”, “customers”) to request video editing services from the Company. Company is performing the editing services involving employed editors or independent video editors assigned to do the editing project on subcontract basis (hereinafter, referred to as the “Editors”).

Using the VideoDone platform, Users can upload to the Website the information including, but not limited, videos, photos, images, audio files (hereinafter, referred to as the “Content”), put forth descriptions of video editing they would like to be performed (“Project”) and VideoDone editors may edit the content according the Project description.

3.1 Rules of using the Platform:

User may not use the Platform for any money earning purposes (including but not limited to using the Platform to advertise, solicit, or transmit any commercial advertisements including chain letters, junk e-mail, or repetitive messages) except as authorized by VideoDone in these Terms and Condition or other applicable agreements.

User may not use the Videodone.io Platform in a manner that does or potentially could violate any law, statute, or ordinance and/or in the furtherance of any illegal activity.

User may not abuse, hack, attack, interfere with, or otherwise disrupt the Platform or do anything contrary to or not expressly authorized under these Terms and Conditions.

User may not use the Platform to harass, threaten, or abuse others, or post or upload obscene, pornographic, or otherwise objectionable materials, or to exploit children by exposing them to inappropriate content or (including but not limited) content that contains anything that Videodone.io deems to be unlawful, harmful, abusive, racially or ethnically offensive, infringing, invasive of personal privacy, harassing, libelous, threatening, or otherwise deemed offensive.

User cannot upload, store, or share any content which violates third party rights of any kind, (including, without limitation), any Intellectual Property Rights or rights of privacy. For purposes of these Terms and Conditions include all patent rights, copyrights, mask work rights, trademarks, rights of publicity, moral rights, service mark rights, goodwill, trade secret rights, or any other intellectual property rights now in existence or which may otherwise come into existence, under any applicable law, statute, or regulation.

Videodone,io in its sole discretion, may remove any Content from the Platform and/or may disable and/or terminate any Account found to be in violation of these rules.

3.2. Accounts

In order to use the Platform User will need to register an account on the Videodone.io (hereinafter, referred to as “Account”). User is taking the full responsibility for maintaining the confidentiality of the Account login information, and is solely responsible for anything that happens through created Account. User may cancel his/her Account registered at any time by emailing us at support@videodone.io.

When creating or updating an Account, client is required to provide VideoDone with certain personal information, which may include your name, e-mail address, physical address and payment information (collectively “Personal Information”). This Personal Information will be held and used by the Company in accordance with Privacy Policy. By registering on the Platform User agrees to supply accurate and complete information and update that information promptly after it changes or by request.

If you are under 18, you are not authorized to use the VideoDone Platform without consent of a parent or guardian and hereby represent and warrant to the Company that you have obtained your parent or legal guardians consent prior to creating an Account.

VideoDone.io has the right to revoke client’s Account and/or its access to the Platform upon written notification to you of a breach of these Terms and Conditions and its failure to cure that breach within fifteen (15) days.

VideoDone may suspend user’s Account if reasonably believes that usage of the Platform or any of user uploaded Content has breached these Terms and Conditions, infringes on any third party’s rights, or otherwise violates/could place VideoDone violation applicable law.

3.3. Updates and discontinuation of the VideoDone Platform

VideoDone Platform is constantly evolving and may automatically update the at any time with or without notifying users. It may also require to update third party software or hardware to access the Platform.

VideoDone reserves the right to stop offering and/or supporting the Platform or a particular part of the Platform at any time either permanently or temporarily. In such event, VideoDone shall have no liability in connection with such discontinued elements of the Platform, and shall not be required to provide refunds, benefits or other compensation.

3.4 Monitoring of the VideoDone Platform

Videodone.io shall have the unlimited right, but not the obligation, to monitor the Platform and all Content appearing on the Platform, and reserves the right to edit, remove, or refuse any Content for any reason in its sole discretion. VideoDone will have no responsibility to ensure that users of the Platform behave in a courteous way or that Content is appropriate.

3.5 Security of the VideoDone Platform

VideoDone takes reasonable measures to ensure the security of the Platform, but no software or website is completely secure. User therefore acknowledge and agree that Company does not guarantee the security or confidentiality of any Content transmitted to the Platform. If user wishes to keep any Content or other information a secret, do not upload it to the Platform. By registering and uploading the Content to the Platform user agrees that VideoDone has no responsibility or liability for deletion or failure to store any Content posted, stored, or transmitted via the Platform.

3.6 Indemnity

User agrees to indemnify, defend, and hold VideoDone, its affiliated companies, contractors, employees, officers, agents and third-party suppliers, licensors, and partners (and other involved parties) harmless from all claims, suits, proceedings, actions, losses, damages, expenses, or other liabilities, including legal fees and expenses (“Claims”), arising out of the use or misuse of the Platform, by violating of these Terms and Conditions, or any breach of the representations, warranties, and covenants made by User herein.

3.7. After Termination

The both parties User and Company are agree that the provisions in this paragraph 3.6 will survive any termination of user Account(s) or of the Platform.

4. Comments, Complains and Suggestions

As described in 1. Definition of this Terms and Conditions: the VideoDone Platform enables owners and creators of video content (“users”, “clients”, “creators”, “customers”) to request video editing services from the Company.

Company is performing the editing services involving employed editors or independent video editors assigned to do the editing Project on subcontract basis (hereinafter, referred to as the “Editors”).

VideoDone Platform offers two way communication during working on the Project. Meaning that User is welcomed to put his comments on the Pre-view Version of the Project. During the communication with Editors and other employees of the Company, User should exercise caution and common sense as you would when interacting with other persons whom you don’t know.

By submitting Content to the platform for completion of a Project, User grants VideoDone (including involved editors) a non-exclusive, royalty-free license to modify the Content solely in connection with the completion of the described Project.

VideoDone takes reasonable measures to ensure the satisfaction of the user from the Delivered Project. User satisfaction is of paramount importance to the Company and If Editor during communication with Users was unfit to perform the services requested, please let us know by providing us a detailed description of your complaints via email to support@videodone.com or contact us in by phone: + 371 26 77 9128

5. Billing and Payment Information

All payments are accepted in USD, EUR, GBP, RUB and are handled by Swipe payment system (https://swipegateway.com/). Payment descriptor which will appear after payment of your Internet bank is "videodone.io" company name with the correspondence address: Krisjana Valdemara iela 38, Riga, LV-1010.

In order to pay for the Services according to chosen plan (https://www.videodone.io/rates), User must have access to his/her VISA or MASTER CARD credit card details or other billing information needed for making a transaction.

Sensitive data of the payment card and its holder is transmitted via a secure TLS connection. The Company do not have any access to Users’ payment information, including any credit card details and is not responsible in any way for information security received by third party payment service provider. Before entering any sensitive and personal information User should carefully read Swipe’s privacy policies at https://swipegateway.com/terms/.

Accepted cards: VISA and MASTER

6. Claiming a Refund

In cases when client is reasonably not satisfied with VideoDone services he/she may cancel an order any time within 5 (five) days after the payment is made. To cancel an order Client must inform VideoDone by writing an e-mail to support@videdone.io grounding the reason for the cancellation. Сustomer’s requirements may be satisfied by providing other Company’s services free of charge, or by giving discounts in the agreed amount or by providing other bonuses as agreed by the parties. If the parties will not come to agreement and refund is payable to User, Company may refund the price of the service, and in any case within 30 (thirty) days of the day User has provided written notice of cancellation.

7. Disputes or Discrepancies

Any disputes or discrepancies between the Parties related to or proceeding from the agreement are subject to the compulsory pre-trial settlement procedure between the parties by means of presenting claims and holding negotiations with participation of representatives of the parties.

If no agreement is reached between the parties about settling a dispute within 30 (thirty) calendar days from the day of raising a claim which should be sent to support@videodone.io, all disputes and disagreements that are arising between the parties shall be considered by the court of the Republic of Latvia according to the location of the Company in accordance with local Civil Procedure Law.

The legal acts of the Republic of Latvia are applying for this agreement. All the issues that are not stipulated in those Terms and Conditions are regulated by the law of the Republic of Latvia.

Contact Us

If you have any questions on this Terms and Conditions or Privacy Policy or any suggestions regarding VideoDone services please contact us at support@videodone.io or + 37126779128.